Frequently Asked Questions
Everything you need to know about Reelense. Can't find what you're looking for? Contact our support team.
Getting Started
How do I create my first video?
Simply paste your property listing URL, customize the AI settings, and click generate. Your video will be ready in minutes!
What property listing sites are supported?
We support all major real estate platforms including Zillow, Realtor.com, Redfin, and custom MLS listings.
Do I need video editing experience?
Not at all! Reelense is designed for everyone. Our AI handles all the technical aspects automatically.
Features & Customization
Can I customize the video style?
Yes! You can customize narration voice, music, video tone, language, and more to match your brand.
What video quality do you offer?
We offer HD 1080p on all plans, with 4K quality available on Pro and Enterprise plans.
Can I add my own branding?
Pro and Enterprise plans include custom branding options including logos, colors, and watermarks.
Billing & Plans
What happens if I exceed my video limit?
You can upgrade your plan anytime or purchase additional videos à la carte at $5 per video.
Is there a free trial?
Yes! All plans include a 14-day free trial with full access to features. No credit card required.
Can I switch plans later?
You can upgrade or downgrade your plan at any time from your account settings.
Technical
How long does video generation take?
Most videos are generated in 3-5 minutes. Complex customizations may take up to 10 minutes.
What formats can I export?
Videos can be exported in MP4, MOV, and WebM formats, optimized for social media, websites, and presentations.
Is my data secure?
Yes! We use bank-level encryption and are fully GDPR compliant. Your data is never shared with third parties.
Still have questions?
Our support team is here to help you get the most out of Reelense.
Contact Support